Frequently Asked Questions

MediLocker is a patient-centric, cloud-based platform where you have your own secure digital locker for all your medical records. Your reports arrive directly from participating healthcare providers, and you can access them anytime, from anywhere, through the MediLocker app on your mobile. Through the app you can also add and manage your family members' health records, consult a doctor online, book a lab test, and order medicines from a nearby pharmacy.

The locker is activated through the MediLocker mobile app, available on Google Play and the iOS App Store. Search for "MediLocker", select the app from the results and tap Install.

MediLocker is available on both iOS and Android. Your device needs iOS 8.0 or higher, or Android 4.1 or higher.

To prevent unauthorised access, you sign in with your 10-digit mobile number and the password you set at registration. Alternatively, you can choose 'Sign in with OTP' (One-Time Password): a 4-digit code is sent to your registered mobile number. OTP adds an extra layer of security to your data.

The app supports JPEG, JPG, PNG and PDF files, as well as DCM (DICOM) medical images such as X-rays.

Yes. Once you view a record it is kept in local cache storage, and you can download and save it to view offline whenever you want.

Yes. All medical and personal records are protected with hybrid encryption (RSA + AES-256), which ensures the privacy of patient data at all times.

Download the app from Google Play or the iOS App Store on the new phone, log in with the same mobile number you used previously and enter your username and password — or sign in with an OTP.

Yes. Call 080 3394 8383 and request a temporary block, or email our support team to temporarily block the locker. Once you regain access to your registered mobile number, download the app on a new phone and our verification team will restore your access.

Log in with your registered mobile number and tap your profile icon. In the User Profile window, scroll down to 'Change Mobile Number' and follow the instructions.

Make sure the number you are signing in with is the one used at registration — only the registered mobile number works, with your password or an OTP. Also check that internet and network connectivity are available.

Open the MediLocker app, tap the menu in the top-right corner and choose 'My Family', then tap the + button and fill in the details to add a family member. Reports for that member are then organised in their own folder. If you provide a mobile number for a family member who doesn't yet have a locker, one is created for them — they can download the app and see their own reports.

When you share a report, an SMS is sent to the doctor's mobile number with a link to download MediLockerPro, the companion app for doctors. After installing it, the doctor can view your report.

You will automatically receive records from the listed healthcare providers who use our services. You can also upload your own records by taking photos or uploading PDF, JPEG or PNG files.

Tap 'Forgot password' and an OTP will be sent to your registered mobile number; enter it to set a new password. If you have any other sign-in trouble, tap 'Trouble signing in?' to call our support line and our team will help you resolve the issue.

Open the MediLocker app, tap the menu in the top-right corner, choose Support, then 'Contact Us' to reach our team directly from the app.

Select the report you want to share and long-press it until the share icon appears in the top bar. Tap the share icon, fill in the requested information and tap Share. An SMS with a link to the MediLockerPro app is then sent to the doctor's mobile number.

Your medical reports are never available to any other person or entity without your consent. For full details, see our privacy policy.